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Remittances

FAQs

You will be able to send money anywhere in the world by simply showing up at any of the Agents identified with More Service, providing the necessary information:

  1. Destination to which the money transfer is to be made (Country/Location).
  2. Amount of money to send.
  3. Your data as Sender: Name and Last Name as it appears in your ID or document.
  4. Name and Surname of the Beneficiary in the Destination.
  5. A telephone number of the Beneficiary for location and notification purposes.

  1. You must make sure that your money is available through the Sender's notice or our call center service will contact you to let you know the number of your money order and that it is available in our system in order to collect it.
  2. Go to the nearest More correspondent presenting your ID and your money order number (if you have one).
  3. The More correspondent will verify the availability of your money transfer in the system by checking your data in the computer.

The agency will give you a receipt with your information and the wire transfer information. And you will receive a collection reference that you can give to your Beneficiary.

You can go to any of our offices, with the collection reference and identity document.

Or you can call us:

You can collect your money at any agency in our network or in the network of associated payers.

Depending on the country and the agency where the recipient collects the money, the accepted identity documents will vary. Passports and national IDs are generally accepted.

This service is available for certain countries. Normally, the money is deposited into the recipient's bank account within one or two business days. After sending the money, ask the recipient to contact their bank or check their bank statement to verify the deposit.

You can cancel a money transfer only if the recipient has not yet cashed it. If you sent money to a bank account, you can cancel it if the recipient's bank has not completed the transfer.

To request a refund, call Customer Service or, if you sent the money in person, return to the physical office.

Refunds normally take a maximum of 5 business days from the date they are requested.

Users who wish to use our services can do so whenever they need to send or receive money, in different circumstances, such as helping family or friends, for business or travel purposes.

Are More's partner agencies around the world, which provide a first class service to all their customers.

More agencies offer the possibility to send money both in cash and bank deposit all over the world.

The sender will present himself at the agency associated with More with his documentation and personal data and the beneficiary's data and after paying the amount of the transfer plus the commission, the transfer is generated (subject to submitting more documentation).

The money transfers can be paid in Cash if they are sent over the counter, or in your bank account if you use the bank deposit service or also in different electronic wallets.

You just need the tracking number, which is printed on the receipt, the recipient's country and the amount (receipt amount). - depending on the payer, you receive a notification or you can contact us.

You can collect your money at any agency. You will need to complete the "Receive Money" form with the following information:

  • Name
  • Expected amount
  • Sender's name
  • Sender's city and country

Accepted identification documents are also required.

Each paying agent determines its own hours of operation. Some have extended hours and others are open 24 hours a day.

Search for an agency (submit to coverage) online.

You can also contact us and we will provide you with this information.

The bank information needed to send a direct money transfer to bank account varies from country to country. Generally, you will need to know:

The name of the recipient's bank. The recipient's bank code and bank account number. The amount and currency you want to send. You can refer to the country information section of the Direct to Bank Account service to see specifically what details are needed for each country.

Typically, the money is deposited into the recipient's bank account within one or two business days. Money can be deposited the same day or up to 3 business days later, depending on when and where it is sent.

The banking information needed to send a direct money transfer to bank account varies from country to country. Generally, you will need to know:

The name of the recipient's bank.

The recipient's bank code and bank account number.

The amount and currency you want to send.

After sending the money, ask the recipient to contact their bank or check their bank statement to verify the deposit.

Depending on the destination country, the currency to be charged: it can be local or in dollars or euros. Senders should ensure that their recipient's bank account is consistent with the currency of the remittance to avoid possible delays in service or additional charges from the recipient's bank.

Generally, it will take one to two business days. The length of time varies depending on where and when the money is sent.

You can contact More's offices to inquire in advance or you can contact the correspondent's office from where you are sending the money transfer.

In order for the payment to be made correctly, the data provided by the sender must be exact, thus avoiding delays.

*For money transfer claims and inquiries please call +598 2622 2929 or info@moremt.com

For commercial issues please contact atencioncomercial@moremt.com

To know the status of your money order call +598 2622 2929 or info@moremt.com

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